IDS Technical Support Overview

Our goal is to make your experience with IDS Support a very satisfying one. IDS takes a systematic, customer-focused approach to solving your support issues. IDS Customer Support can provide information on the most frequently asked questions and administrative issues regarding account maintenance, licensing, account support and more. IDS recognizes that customers expect software products to provide solutions to their business problems. The reality is that software products alone cannot accomplish this; it takes people and processes to provide a complete solution. Our operational philosophy emphasizes that:

 We are our customers partner, dedicated to their success.
 We are committed to responding to customers in a timely manner.
 We are always professional and treat every customer with courtesy and respect.
 We are advocates for support quality and customer satisfaction issues.
 We set expectations and follow through to resolution.
 We base our success on our customers’ standards, not ours.

Software Maintenance and Support

The IDS Software Maintenance and Support Service provides a convenient way for customers to budget annually to receive technical support and software upgrades for their IDS software products. Download our Customer Support Data Sheet to the left for more details about our Support Plans.

Relying on IDS

Day in and day out, leading corporations and organizations around the world rely on IDS to leverage their investments in Windows, UNIX, and Linux applications. We have the tools continue to develop excellent applications and services and the people to monitor your servers, devices and sites around-the-clock....read more